FAQ

Yes, of course.  All our medications are Health Canada approved and dispensed by our licensed and certified pharmacy located in Canada.  In Canada, only licensed pharmacies can dispense prescription medications.

Yes, we are able to dispense other prescription medications for our patients.  Please call or email to inquire about pricing and availability.

Yes, we require a valid prescription written by your doctor.

Since we are located outside the US (in Canada) we have no connection with the US insurance companies.  We do provide invoice/receipt with every order that can be submitted to your insurance company for possible reimbursement.

Yes, of course!  We specialize in shipping all across the United States.

First, we do not require your original prescription.  We only need a copy or image in the form of a scan or picture.  You can get it to us by using any one the following methods that is convenient for you:

1. Fax it or have your doctor’s office fax it to us at 1-866-816-3007;
2. Scan it or take a picture of the prescription and email it to us at rx@insulinonline.com;
3. Mail the prescription to the following address:

InsulinOnline.com

290 Main Street, Box 208, Niverville, MB, R0A 1E0

All of our medications are packaged in an insulated Styrofoam box with gel and ice packs to ensure the ambient temperature is maintained within the recommended 2 to 8 degree Celsius.

Shipping can take 3-5 business days.  In some cases, if all of the necessary customs related documents are provided to us, you may receive your medication within 24 hours.

US Customs can choose to randomly inspect your package and this will cause delays in delivery.  This possible delay can be mitigated by providing us some additional documents and the Patient Care Representative will give you this option prior to finalizing your order.  We also recommend placing your refill orders in advance during the holiday season to avoid any seasonal delays.

Ordering medication for your personal use is permitted as long as you do not exceed a three month supply at a time.

We accept Visa, Mastercard, American Express, Checks and Money Orders.

Standard shipping for medications that are not temperature-sensitive have a flat shipping fee of $10 per order.  Refrigerated medications have a shipping fee of $35 per order as they are shipped Express with extra packaging of gel packs and insulated cooler.